FAQ
Shipping & Delivery
Where do you ship from?
We work exclusively with trusted suppliers within the EU. This means faster delivery times and no unexpected customs fees.
How long does delivery take?
Most orders arrive within 3–7 business days, depending on your location and the product’s warehouse.
Do I pay customs or import fees?
No. All orders are shipped from within the EU, so there are no additional customs charges.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email. You can follow your package in real time.
Payments
What payment methods do you accept?
We support:
- Klarna (Pay Now, Pay Later, Slice It)
- MobilePay
- Major credit and debit cards via Stripe
Is it safe to shop on Nordalia?
Yes. All payments are processed through secure, encrypted gateways used by millions of customers worldwide.
Returns & Refunds
What is your return policy?
You can return any unused item within 30 days of delivery. Items must be in original condition and packaging.
How do I start a return?
Contact us at support@nordalia.dk with your order number, and we’ll guide you through the process.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 3–5 business days.
Products
Are your products high quality?
Yes. We carefully select items from reliable EU suppliers to ensure quality, durability, and consistency.
Do you offer warranties?
Yes. Many of our products include a manufacturer’s warranty, and when that applies, the details are clearly shown on the product page.
Even if a product doesn’t come with an additional manufacturer warranty, you’re always covered through us. If anything goes wrong with your item, our support team will help you resolve it quickly and fairly.
Orders
Can I change or cancel my order?
If your order hasn’t shipped yet, we can modify or cancel it. Contact us as soon as possible.
I entered the wrong address — what do I do?
Reach out immediately. If the order hasn’t been processed, we can update the address for you.
Contact
How can I reach you?
You can contact us anytime at support@nordalia.dk. We aim to respond within 24 hours.