Shipping policy

Nordalia is operated by NordiCare (Company Registration Number: 46160282).

SMS/Phone: +45 66339207

Email: support@nordalia.eu

 

Processing Time

Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.

 

Shipping Time

Orders are shipped from EU-based warehouse partners. Delivery typically takes 3–7 business days depending on your location. Delays may occur during holidays, customs processing, or high‑volume periods.

 

Tracking

Once your order has shipped, you will receive a tracking number by email. Tracking information may take 1–3 days to update.

 

Shipping Fees

Shipping costs are calculated at checkout. Any customs or import fees are the responsibility of the customer.

 

Failed Delivery / Incorrect Address

If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipment costs.

 

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at support@nordalia.eu within 7 days of delivery. We will assist you with a replacement or refund depending on the situation.